Ninelab — Legal & Policy Pages
Legal Notice / Imprint
Website Publisher
Ninelab
Owner / Publisher: Theo Garcia (Entrepreneur individuel — France)
Address: Mas Lombard, Pignan, 34570, France
SIRET: 937 745 727 00019
Email: contact@ninelab.us
Website & Platforms
The website is accessible at www.ninelab.us. The domain is hosted by GoDaddy. The site may be built/operated using Systeme.io and, Shopify (and related apps).
Intellectual Property
All content on this website (including trademarks, logos, product photos, text, graphics, and design) is owned by or licensed to Ninelab and protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without prior written permission, except where allowed by law.
Disclaimer
We strive to provide accurate information, but we do not warrant that the website content is complete, error-free, or up to date at all times. We may update product information, pricing, availability, and policies at any time as permitted by law.
Terms of Service
These Terms of Service ("Terms") govern your access to and use of www.ninelab.us and any purchases made through it. By using the website or placing an order, you agree to these Terms.
1) Eligibility & Minors
The website is not intended for children under 13. If you are under 18, you may use the website and purchase products only with the involvement and consent of a parent or legal guardian.
2) Products & Availability
Ninelab sells sporting goods (including batting gloves) and may also sell clothing, accessories, and related items. Products may be offered as:
Availability may change without notice. We reserve the right to limit quantities, discontinue products, or refuse orders as permitted by law (for example, suspected fraud or abuse).
3) Pricing, Taxes, Duties
Prices are shown on the website and may change. Taxes, shipping fees, customs duties, and import charges may apply depending on your location. Unless stated otherwise at checkout, the customer is responsible for customs duties and import-related fees for international orders.
4) Payments
We may offer multiple payment methods, including (but not limited to): major credit/debit cards, Stripe, Shopify Payments, PayPal, Apple Pay, Google Pay, Shop Pay, and other local or "buy now pay later" options when available. Payment processing is handled by third-party payment providers and is subject to their terms.
5) Order Acceptance & Cancellation
Your order is an offer to buy. We may accept or decline it. An order is generally accepted when we confirm shipment or provide an order confirmation that indicates acceptance (depending on the platform). If we must cancel an accepted order (e.g., inventory issues), we will refund any amounts paid for the canceled items.
6) Shipping & Delivery
Shipping terms are described in the Shipping Policy. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, weather, strikes, or other events outside our control.
7) Returns & Refunds
Returns/refunds are governed by the Returns, Refunds & Right of Withdrawal section, including statutory rights that may apply based on your location.
8) Promotions
Promotions (including free shipping) may be offered for limited periods, subject to conditions displayed at checkout or in the offer terms. We may change or end promotions as permitted by law.
9) Prohibited Use
You agree not to misuse the website, attempt unauthorized access, interfere with the website's security or operation, or use the website for unlawful purposes.
10) Reviews & User Content
If you submit reviews or content, you grant Ninelab a non-exclusive, worldwide, royalty-free license to use, reproduce, and display that content in connection with our business (including marketing), unless prohibited by law. Do not submit content that is illegal, defamatory, or infringes third-party rights.
11) Disclaimer & Limitation of Liability
To the fullest extent permitted by law, the website and products are provided "as is" and "as available." Some jurisdictions do not allow certain disclaimers or limitations; in those cases, your statutory rights remain unaffected. To the fullest extent permitted by law, Ninelab will not be liable for indirect, incidental, consequential, or punitive damages. Our total liability for any claim related to an order will not exceed the amount you paid for the product(s) giving rise to the claim, except where prohibited by law.
12) Governing Law
These Terms are governed by the laws of France, without regard to conflict of laws rules, except where mandatory consumer protection laws apply in your place of residence. If you are a consumer residing in the EU/UK, you may have the right to bring claims in your local courts.
13) Changes to These Terms
We may update these Terms from time to time. The "Last updated" date at the top indicates the latest revision. Changes apply from the time they are posted, subject to applicable law.
Privacy Policy
This Privacy Policy explains how Ninelab collects, uses, shares, and protects personal information when you visit www.ninelab.us, sign up for updates, or purchase products.
1) Data Controller
Data controller: Theo Garcia (Entrepreneur individuel — France), trading as Ninelab.
Contact: contact@ninelab.us
2) Information We Collect
- Identifiers & contact details: name, email, phone number, billing/shipping address, social handles (if provided).
- Order & payment data: items purchased, order history, transaction IDs (payment details are processed by providers).
- Device & usage data: IP address, browser type, device identifiers, pages visited, clicks, timestamps, approximate location inferred from IP.
- Marketing data: subscription status, preferences, and engagement (opens/clicks).
- Support data: messages, attachments, and related troubleshooting information.
3) How We Use Your Information
- Operate the website and process orders (payment, shipping, customer service).
- Send transactional communications (order confirmations, shipping updates).
- Send marketing and early-access/drop announcements (where permitted and/or with consent).
- Improve and secure services (fraud prevention, analytics, debugging).
- Comply with legal obligations (tax, accounting, consumer protection).
4) Legal Bases (EU/France visitors)
If you are in the EU/EEA/UK, we process personal data based on: performance of a contract (order fulfillment), legal obligations, legitimate interests (security, fraud prevention, improvement), and consent (where required for marketing/cookies).
5) Sharing Your Information
We may share information with service providers that help us operate, including:
- Platforms: Systeme.io and/or Shopify (and related apps).
- Payments: Stripe, PayPal, Shopify Payments, and other methods enabled at checkout.
- Email/CRM: Systeme.io Email, Shopify Email, and similar tools.
- Shipping & logistics: carriers and fulfillment partners (including international partners).
- Analytics & advertising: Google Analytics/Ads, Meta Pixel, TikTok, Snapchat, Pinterest, Microsoft, and similar tools if enabled.
- Infrastructure: GoDaddy and other vendors supporting site delivery and security.
We may also disclose information if required by law or to protect rights, safety, and prevent fraud.
6) International Transfers
Your information may be processed outside your country, including in the United States and other jurisdictions. Where required, we use appropriate safeguards for cross-border transfers.
7) Retention
We retain personal data as long as necessary for the purposes described and to comply with legal obligations. Retention periods vary by data type and legal requirements.
8) Your Rights
8.1 EU/EEA/UK
- Access, correction, deletion, restriction, portability, and objection (in certain cases).
- Withdraw consent at any time (where processing is based on consent).
- Lodge a complaint with your supervisory authority.
8.2 United States (where applicable)
Depending on your state (including California), you may have rights to request access, deletion, correction, and to opt out of certain targeted advertising or "sale/share" of personal information as defined by law. To exercise rights, contact: contact@ninelab.us.
9) Marketing Emails
You can unsubscribe from marketing emails at any time using the unsubscribe link in the email. Transactional emails (order/shipping) may still be sent as necessary.
10) SMS Communications
We may offer the option to receive SMS messages from NINELAB regarding product launches, drop announcements, promotions, and order updates. By providing your phone number and opting in through our website forms, you consent to receive SMS messages from NINELAB. Message frequency may vary. Message and data rates may apply depending on your mobile carrier.
You can opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at contact@ninelab.us.
We do not sell or share phone numbers collected for SMS messaging with third parties for their marketing purposes.
11) Cookies & Tracking
We use cookies and similar technologies for functionality, security, analytics, and advertising. See the Cookie Policy.
12) Security
We implement reasonable measures to protect personal information, but no method of transmission or storage is 100% secure.
13) Children's Privacy
The website is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us to request deletion.
14) Contact
For privacy requests or questions: contact@ninelab.us
Shipping Policy
1) Processing Time
Orders are typically processed within 1 to 9 business days depending on product availability, drop volume, and operational constraints. Processing time is separate from carrier transit time.
2) Delivery Estimates
Estimated delivery is typically 3 to 15 days after processing, depending on destination, carrier, customs, and local conditions. Delivery timelines are estimates and not guarantees.
3) Preorders
If an item is marked as Preorder, the product page and/or checkout will indicate when deliveries begin and/or an estimated timeframe.
4) Destinations
We ship to the United States and may ship worldwide where carriers and laws allow.
5) Shipping Fees / Free Shipping
Shipping fees are shown at checkout. Free shipping may be offered for limited-time promotions or above certain order thresholds. Applicable conditions will be displayed at the time of purchase.
6) Customs & Duties
International orders may be subject to customs duties and import taxes. Unless explicitly stated otherwise, the customer is responsible for these charges.
7) Address & Undeliverable Packages
Please confirm your address before checkout. If a package is returned due to incorrect/incomplete address, refusal, or non-collection, you may be responsible for reshipping costs.
8) Lost/Delayed Packages
If a package is delayed, lost, or marked delivered but not received, contact us at contact@ninelab.us. We will help investigate within carrier claim procedures.
Returns, Refunds & Right of Withdrawal
A) Standard Policy (Worldwide / USA — Defects or Manufacturing Issues)
Outside jurisdictions with a mandatory "no-reason" withdrawal right, we accept returns only for defects or manufacturing issues.
1) Return Window
Contact us within 14 days of delivery to request a return for eligible issues.
2) Eligibility Conditions
- Item must be in perfect condition (unused, unwashed, no odors), with original packaging and tags (if applicable).
- We may request photos/video before authorizing a return.
- Normal wear-and-tear, misuse, accidental damage, or sizing preference are not considered defects.
3) Return Shipping
Unless required by law, the customer pays return shipping and should use tracked shipping.
4) Exchanges
We do not offer exchanges.
5) Refund Timing
If approved, refunds are processed back to the original payment method after we receive and inspect the returned item (or after sufficient proof, depending on the case and local law). Processing times vary by payment provider.
B) France / EU — 14-day Right of Withdrawal (No Reason) (where applicable)
If you are a consumer residing in France (and generally the EU/EEA/UK where applicable), you may have a statutory right to withdraw within 14 days of receiving your order, without giving any reason.
1) How to Withdraw
Email contact@ninelab.us within 14 days of delivery and clearly state your decision to withdraw. We will provide return instructions.
2) Return Conditions
- Return the goods promptly and within the legal deadline after you notify us.
- You must take reasonable care of the products. If the item is returned in a diminished condition, a deduction may apply where permitted by law.
- Unless the law requires otherwise, the customer pays return shipping for withdrawals.
3) Exceptions
The right of withdrawal may not apply to certain items (for example, customized/personalized goods, or sealed goods not suitable for return for health/hygiene reasons once unsealed), as permitted by applicable law. If an exception applies, it will be disclosed on the product page and/or at checkout.
4) Refund Under Withdrawal
If your withdrawal is valid, we refund the price paid for returned items in accordance with applicable law after receiving the goods back or proof of return (depending on legal requirements).
Return Requests
Email: contact@ninelab.us
Support response time: 24–48 hours
Preorder / Drops Policy
Ninelab may sell products through drops that are preorder, limited stock, or standard availability. The applicable model will be shown on the product page and/or at checkout.
1) Preorder Definition
A preorder is an item that is not ready to ship immediately. The product page and/or checkout will state the expected timeframe and/or when deliveries begin.
2) Payment Timing
Payment may be captured at checkout (common for drops) or authorized and captured later depending on your payment method and platform.
3) Delays
Preorder timelines are estimates. Delays may occur due to production, quality checks, carrier constraints, or customs. If a material delay occurs, we may provide updates or options as required by law.
4) Cancellations & Refunds
- Before production: cancellation/refund may be allowed before production begins when feasible and as indicated for that preorder.
- After production begins: no refunds except as required by law, or for defects/manufacturing issues as described in the Returns section.
- Statutory rights: mandatory consumer rights (e.g., France/EU withdrawal right) apply where applicable.
5) Mixed Orders
If you purchase preorder items with in-stock items, we may ship separately or together depending on logistics. If we ship separately, you may receive multiple tracking updates.
Contact
For orders, shipping, returns, privacy requests, and legal inquiries:
Email: contact@ninelab.us
Support response time: 24–48 hours
Theo Garcia (Entrepreneur individuel — France), Mas Lombard, Pignan, 34570, France — SIRET 937 745 727 00019.